The RSA certificate, also known as the Responsible Service of Alcohol (RSA), is mandatory for all front of house staff members in the hospitality industry.
It is recognised by the Liquor Gaming and Racing board in Australia and provides compliance training for those who want to work in the industry, including bars, pubs, restaurants, hotels, bottle shops).
You will have to pass the RSA course to receive your certification. Here is everything you need to know:
The RSA Course covers topics such as responsible service of alcohol, customer service skills and more. If you want to work in the food industry (in the kitchen as a kitchen hand for example), the RSA course can be complemented by another qualification, the Food handling certificate course.
RSA is more than merely informing future professionals about the hazards associated with the profession. RSA training also teaches individuals how to handle difficult situations such as refusing alcohol to intoxicated patrons who may not be in the right mental state, having a good understanding of security breach laws and how to handle them professionally, maintaining the etiquette of the premises with lawfully accepted bar staff behaviour, and so on. This skill includes more than just good judgement.
It essentially provides information and the regulations regarding alcohol, the service of alcohol and its consumption in Australia, and how to develop your skills throughout your hospitality career.
This course teaches:
The certificate is issued after a person completes an RSA course. You can find approved training providers here.
They both provide the same qualification. However, online learning is self-paced and does not have to be completed all at once. You have 3 months from payment to complete the course online.
On-line courses are cheaper, but they do not provide the same level of insight as a face to face course. It is recommended to do the training in person if you want to learn the most. We understand that there are some advantages to taking an online course, such as the ability to learn from the comfort of your own home.
However, some people may be unaware that there are drawbacks to this type of training, one of which is that you don’t get the same level of insight as you would in person.
In accordance with the current Australian Government Department of Education and Training course packages, uploading a video as part of the RSA course evaluation is now required if you pass it online. Each student’s video submission is evaluated by a qualified trainer.
For both the online and face to face training, you will need to masteries the same basics.
In the case of an online RSA course, you will need to upload ONE video where you must address the 2 specified scenarios above.
To score 100%, you must ensure that you cover the following elements in your video evaluation when refusing service to an excessively intoxicated person.
Following the evaluation of your video, you will have one last face-to-face interview with an assessor before being certified.
The cost of an RSA course varies depending on the state you are applying in, , the course provider and whether you choose online or face to face. Face to face classes are often more expensive than online courses, but we recommend face to face as the learning environment is important and the facilitator will qualify you faster.
For your information, the RSA may be completed online in all states except Victoria.
Course completion time depends on your current knowledge, experience and computer skills (if done online).
You should aim to complete a face-to-face session in approximately 4 hours and 4 to 6 hours online.
At CWA, we highly encourage a face-to-face training because online certifications take a long time to come and there are numerous steps to complete before it is granted. At the end of the day, this takes way longer to receive your certification when done online.
Having an RSA qualification is mandatory for the following roles:
If your RSA competency card is lost, stolen, or damaged, you must obtain a replacement.
This is something you can accomplish online. Check that your email address and mobile phone number are on record with Liquor & Gaming NSW.
Be prepared to be interviewed and comprehend the content. It is not a simple on line course, and you have a duty of care when you hold an RSA to be responsible for the guests you are looking after. Hence why they are strict on command of the language, to be able to manage any situation, especially intoxication.
Remember that responsible alcohol service is vital to communities and the general public. It ‘encourages’ consumers to drink within their limits, which reduces occurrences of disorderly behaviour caused by excessive drinking. Furthermore, with responsible service, employees such as waiters/resses or bartenders may be certain that the potential consequences of inappropriate behavior are minimised and that everyone is having a great time!
If you wish to work with us but don’t yet have your RSA, please contact us so that we can advise you on the best route to obtain your certificate.