5 Reasons Why Businesses Should Engage a Hospitality Agency


Hospitality agencies specialise in providing staffing solutions for the hospitality industry. They partner with caterers, event venues, and other hospitality businesses to find and place qualified candidates in a variety of roles, including front desk / concierge staff, wait staff, bartenders, baristas, chefs, kitchen hands and more.

Some hospitality agencies, such as Clifford Wallace, provide hospitality services to corporations and government agencies as well.

A hospitality agency can provide many advantages to businesses with hospitality needs, particularly in terms of cost savings, access to skilled personnel, quicker recruitment and onboarding, ongoing performance management, and the ability to customise service packages.

This article will discuss these benefits in detail, making a case for businesses to consider partnering with a hospitality agency.


1.  Significant Cost Savings with a Hospitality Agency

Hospitality agencies in Sydney are becoming increasingly popular as a cost-effective option for businesses looking to save money on their hospitality operations.

Outsourcing this aspect leads to improved cost savings, heightened efficiency, and enhanced customer service. The initial stages of sorting through job applications can be tedious and time-consuming for a business, but a recruiting agency can handle this process efficiently.


They collect and assess CV’s, check references, and use effective interview techniques to filter talented job seekers. A recruiter who understands a business’s goals can help hire the right people in a timely and cost-effective manner.

Businesses will access experienced professionals that will provide quality service and deliver successful events for their clients. In addition, a hospitality agency eliminates the need for additional staff or training costs associated with managing an in-house team.


Furthermore, by using an agency, businesses can access specialist services such as event planning and catering that may not be available in-house.

A hospitality agency can work with businesses to identify areas of overspend and devise cost-effective solutions.

Hiring a hospitality agency can bring significant cost savings to your organisation, not only in terms of personnel, but also in terms of invoicing and payroll management.


You can then streamline these processes and free up valuable resources for your organisation.

  • Easier invoice process: Businesses will receive one invoice that includes all payroll expenses such as payroll tax, workers compensation etc. Businesses doesn’t have to take responsibility for any of those items.
  • Payroll and superannuation: Payroll and superannuation will be handled by hospitality agencies for the team members they provide.

This can result in considerable savings, allowing businesses to extend their budgets further.


2 Access to a Skilled, Specialised Hospitality Talent Pool

For businesses in the hospitality industry, having access to a reliable and skilled talent pool is essential. With the help of a hospitality agency, businesses in Sydney can easily access experienced and specialised hospitality workers for their needs, whether on a casual or permanent basis.

For example, they ensure that all legal requirements associated with hiring hospitality employees are met, such as having the Responsible Service of Alcohol certificate or a food handling certificate, as needed


The agency will provide the best candidates for each job role, ensuring only those with the right skills and experience are hired. This means businesses can be sure that they will get the best people for their job roles, ensuring that their operations run smoothly.

This eliminates the need to find, recruit and manage hospitality talent in-house.


3. Reduced Time to Recruit and Onboard Staff

Hiring and onboarding staff is a time-consuming process. It can take weeks to find the right candidates and months to get them up to speed. If the process takes too long, you risk losing top talent to a competitor.

However, with the help of a hospitality agency, you can reduce this time significantly. The agency will provide you with qualified staff who are already trained and ready to go. This will save you both time and money in the long run and you won’t have to go through the recruitment process again.


This is because they are experienced in the screening, interviewing, and testing process required to find the right person for the job. With their contacts in the industry, and scouts on the ground, they can quickly source candidates that meet a business’s exact requirements.

This efficient system helps businesses save time and money while ensuring they get only the best talent.

Furthermore, they will also provide valuable insights into industry trends that could help your business grow further.


4. Ongoing Performance Management

Performance management is a critical part of any successful business. Hospitality agencies have extensive experience in systematically ensuring  their employees are performing to the best of their abilities and meeting the client’s expectations.

This can be a significant benefit for any business, as it will help them stay competitive and maintain high standards having the assurance that their employees are performing at peak levels.

The use of ongoing performance management platforms helps to monitor the axis of improvements to deliver highly productive workers environent.

It will also keeps staff engaged and retained, as productive personal dialogue is a key component of a good people strategy.


5. Customisable Service Package for More Flexibility

A hospitality agency in Sydney can make your life easier by offering custom service packages that are tailored to your needs.

Whether you need a full-service package, a few specific services, or hosting an event for 1,000, they can provide you with everything from event planning and catering to staffing and customer service solutions. With their help, you’ll be able to create an unforgettable experience for your guests.

Their services can be used on an as-need basis, this allows businesses to get the right staff at the right time without having to pay for additional staffing when it is not needed.

You can rest assured that your business will be well taken care of when you need it most.



Working with a hospitality recruitment agency that understands your industry can help to make the hiring process go more smoothly.

As trust and a relationship with the agency are established, they will be aware of the desired qualifications for job openings. This simplifies the process when another position becomes available because you can communicate the job requirements quickly and effectively. A strong partnership with a hospitality recruitment agency will help your company grow and develop.

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In the spirit of reconciliation Clifford Wallace Agency acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.