5 Essential Skills Great Hospitality Staff Should Have

June 21st, 2017
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Recruiting great hospitality staff is not easy and if you’re someone in the industry who is responsible for hiring, you’ll know how frustrating it can be. The recruitment team at Clifford Wallace Agency, one of Sydney’s most well respected casual hospitality staffing agencies, know that finding staff with the right skills set is only part of the picture. Hospitality work is both physically and mentally taxing, so candidates need to have the stamina to keep up with the pace. Added to this, there’s a winning combination of attributes every front of hospitality staffer should have that will guarantee you have happy clients. Here are the five essential traits the Clifford Wallace team look for in their casual staff:

Presentation

There’s an art to good grooming. It’s more than just combing your hair and ironing your uniform – it’s an attitude and a posture too. Hospitality staff need to project the kind of confidence that says implicitly that they have everything under control. That may not always be the case, but when staff look great, everything they do looks great as well.

Coordination

To work effectively around hot, meticulously arranged food, delicate glassware, and picture-perfect table settings, you’ve got to be well aware of the location of your limbs at all times! A great waiter can sweep through a crowd with a loaded tray the same way an experienced chef can coordinate the controlled chaos of a working kitchen. In some ways, it’s like a sixth sense!

Listening

Every event, every job, and every client is different, and hospitality staff don’t have much time to do independent research in preparation. And no matter how much you prepare, things can change in an instant in the middle of a busy service period. Hospitality is all about watching, listening, and communicating clearly and effectively. Staff need to be a well-oiled machine. That can only happen when all the different parts of the machine are on the same page.

Memory

Quickly try to remember what you ordered last time you ate out and how much it cost. Now imagine trying to remember a menu that you’ve only been verbally briefed on at the start of an event. And it’s not just menus and requests that need to be stored securely in the memory bank of great hospitality staff, it’s types of glasses, types of silverware, volumes of ingredients, special dietary requests, and tiny gestures that make a world of difference to the service. Phew!

Caring

At the end of the day, hospitality is about caring. Looking after people is our business, and we do it with a smile. Making sure people are happy and comfortable and enjoying themselves is a reward unto itself. Great hospitality staff make caring for others part of their livelihood, and that’s what makes them so special and important. Even without the other skills, a happy and enthusiastic attitude for the work is a very fine start.

Clifford Wallace Agency can provide you with flexible solutions if you need help hiring great casual staff. With 22 years in the business, we specialise in staffing for corporate hospitality, event staffing and kitchen services staff providing all levels of wait staff, bar staff, chefs and kitchen support staff.  Contact us now for a quote or to find out more.